SBM Bank Nodal Officer
As per RBI guidelines, this bank has designated a Nodal Officer to handle requests from law enforcement agencies, courts, and customers with unresolved grievances.
For Citizens & Customer Complaints
Customer Portals
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How to Contact
For Citizens & Customers
- 1
Email from your registered email address
Use the email address linked to your bank account for faster verification. Mention your full name and registered mobile number in the email.
- 2
Include your account & transaction details
Mention your account number, transaction ID, UTR number, or order ID. Include the date, amount, and a brief description of the issue.
- 3
Attach screenshots or proof
Attach screenshots of the failed transaction, SMS/email confirmation, or any prior communication with customer support.
- 4
No response? Escalate to RBI Ombudsman
If unresolved within 30 days, file a complaint with the RBI Banking Ombudsman or the National Consumer Helpline at 1800-11-4000.
Frequently Asked Questions
What is SBM Bank's official Nodal Officer email ID?
SBM Bank's Nodal Officer email ID(s) are listed above on this page, separated by category where applicable — one set for law enforcement agencies and another for customer complaints.
What should I do if SBM Bank doesn't respond to my complaint?
If there's no response within a reasonable time (commonly cited as around 7 days for LEA requests, or 30 days for customer grievances), you can escalate the matter to the RBI Banking Ombudsman or the National Consumer Helpline (1800-11-4000).