Juspay Nodal Officer
This RBI-regulated Payment Aggregator / Payment Gateway has designated a Nodal Officer to handle merchant and customer grievances, chargeback disputes, and official requests from law enforcement agencies related to fraudulent transactions.
For Citizens & Customer Complaints
Customer Portals
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How to Contact
For Citizens & Customers
- 1
Write a clear subject line
Keep the subject specific and actionable — e.g. "Complaint: Unauthorised charge on my account — [Your Name]". A clear subject gets faster attention.
- 2
Explain your problem clearly
Use bullet points to describe your issue — what happened, when it happened, what you expected, and what actually occurred. Keep it factual and concise.
- 3
Attach screenshots & proof
Include relevant screenshots, order confirmations, receipts, or any previous support tickets. Visual proof speeds up resolution significantly.
- 4
Not satisfied with the response?
File a grievance with the Government's Centralised Public Grievance portal at gac.gov.in or the National Consumer Helpline at 1800-11-4000.
Frequently Asked Questions
What is Juspay's official Nodal Officer email ID?
Juspay's Nodal Officer email ID(s) are listed above on this page, separated by category where applicable — one set for law enforcement agencies and another for customer complaints.
What should I do if Juspay doesn't respond to my complaint?
If there's no response within a reasonable time (commonly cited as around 7 days for LEA requests, or 30 days for customer grievances), you can escalate the matter to the Government's Centralised Public Grievance portal (pgportal.gov.in) or the National Consumer Helpline (1800-11-4000).