I Money Pay (EMeditek) Nodal Officer
This payment wallet has designated a Nodal Officer to handle fraud-related requests, account freeze orders, and official queries.
For Law Enforcement (LEA) Only
For Citizens & Customer Complaints
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How to Contact
- 1
Send from an official department email ID
Use your institutional or department email address. Requests from personal accounts may not receive a priority response.
- 2
Include case reference in the subject
Mention the FIR number, complaint registration number, or court order reference clearly in the subject line and email body.
- 3
Attach supporting documents
Include a copy of the FIR, court order, or request letter on department letterhead. For financial fraud, attach transaction IDs, UTR numbers, or account details.
- 4
Escalate if no response within 7 days
Escalate to the organisation's senior grievance channel or the relevant regulator — RBI for banks, TRAI for telecom, MeitY for IT platforms.
Frequently Asked Questions
What is I Money Pay (EMeditek)'s official Nodal Officer email ID?
I Money Pay (EMeditek)'s Nodal Officer email ID(s) are listed above on this page, separated by category where applicable — one set for law enforcement agencies and another for customer complaints.
How do I contact I Money Pay (EMeditek)'s Nodal Officer for a cybercrime complaint?
Send a request from your official department email address, mentioning the FIR or complaint reference number in the subject line, along with supporting documents such as the FIR copy or court order. I Money Pay (EMeditek)'s Nodal Officer email for law enforcement is listed above.
What should I do if I Money Pay (EMeditek) doesn't respond to my complaint?
If there's no response within a reasonable time (commonly cited as around 7 days for LEA requests, or 30 days for customer grievances), you can escalate the matter to the Government's Centralised Public Grievance portal (pgportal.gov.in) or the National Consumer Helpline (1800-11-4000).