ESAF Small Finance Bank Nodal Officer
As per RBI guidelines, this bank has designated a Nodal Officer to handle requests from law enforcement agencies, courts, and customers with unresolved grievances.
For Citizens & Customer Complaints
Bank account frozen or facing a cyber crime matter? Find an advocate →
Verified advocates for account freeze, lien removal & cyber fraud recovery
How to Contact
For Citizens & Customers
- 1
Email from your registered email address
Use the email address linked to your bank account for faster verification. Mention your full name and registered mobile number in the email.
- 2
Include your account & transaction details
Mention your account number, transaction ID, UTR number, or order ID. Include the date, amount, and a brief description of the issue.
- 3
Attach screenshots or proof
Attach screenshots of the failed transaction, SMS/email confirmation, or any prior communication with customer support.
- 4
No response? Escalate to RBI Ombudsman
If unresolved within 30 days, file a complaint with the RBI Banking Ombudsman or the National Consumer Helpline at 1800-11-4000.
Frequently Asked Questions
What is ESAF Small Finance Bank's official Nodal Officer email ID?
ESAF Small Finance Bank's Nodal Officer email ID(s) are listed above on this page, separated by category where applicable — one set for law enforcement agencies and another for customer complaints.
What should I do if ESAF Small Finance Bank doesn't respond to my complaint?
If there's no response within a reasonable time (commonly cited as around 7 days for LEA requests, or 30 days for customer grievances), you can escalate the matter to the RBI Banking Ombudsman or the National Consumer Helpline (1800-11-4000).