CoinDCX Nodal Officer
This Virtual Digital Asset Service Provider (VDASP) is registered with FIU-IND under PMLA. Law enforcement agencies can submit freeze/block requests and legal notices to the designated email. Users can escalate unresolved complaints to FIU-IND or SEBI.
For Law Enforcement (LEA) Only
For Citizens & Customer Complaints
Customer Portals
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How to Contact
- 1
Send from an official department email ID
Use your institutional or department email address. Requests from personal accounts may not receive a priority response.
- 2
Include case reference in the subject
Mention the FIR number, complaint registration number, or court order reference clearly in the subject line and email body.
- 3
Attach supporting documents
Include a copy of the FIR, court order, or request letter on department letterhead. For financial fraud, attach transaction IDs, UTR numbers, or account details.
- 4
Escalate if no response within 7 days
Escalate to the organisation's senior grievance channel or the relevant regulator — RBI for banks, TRAI for telecom, MeitY for IT platforms.
Frequently Asked Questions
What is CoinDCX's official Nodal Officer email ID?
CoinDCX's Nodal Officer email ID(s) are listed above on this page, separated by category where applicable — one set for law enforcement agencies and another for customer complaints.
How do I contact CoinDCX's Nodal Officer for a cybercrime complaint?
Send a request from your official department email address, mentioning the FIR or complaint reference number in the subject line, along with supporting documents such as the FIR copy or court order. CoinDCX's Nodal Officer email for law enforcement is listed above.
What should I do if CoinDCX doesn't respond to my complaint?
If there's no response within a reasonable time (commonly cited as around 7 days for LEA requests, or 30 days for customer grievances), you can escalate the matter to FIU-IND or SEBI.